National Westminster Bank Plc

Financial Ombudsman decision DRN-4328118 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

he noted NatWest had not correctly reported a payment arrangement (agreed in August 2021) on Mr F’s credit file.Credit file reporting

Mr F’s complaint is about a mortgage he has with National Westminster Bank Plc (NatWest). He believes the balance of his mortgage after arrears were consolidated is higher than it should be.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4328118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.