Leeds Building Society

Financial Ombudsman decision DRN-4327621 Upheld

Upheldoutcome, as published by the Ombudsman

£425redress stated in the decision

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr O complains that when he took out part 2, Leeds did not tell him that he would be prevented from switching to another product unless he also took out a new product for part1.Interest and rates

Mr O complains that Leeds Building Society would not allow him to switch part of his mortgage to a new interest rate product.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4327621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.