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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4323156 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Barclays Bank UK PLC decided to close her account without notifying her in advanceAccount closed or refused
Miss A says she feels like her funds have been held hostage for this period, that her mental state has been affected and that the bank didn’t account for the fact that she’s elderly and vulnerable.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4323156.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.