HL Partnership Limited

Financial Ombudsman decision DRN-4322131 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Ms B and Mr M’s complaint about HL Partnership Limited (HLP) relates to the advice they received from its agent EW in relation to their application for a mortgage on their first home.Mortgage administration

HLP have acknowledged that Ms B and Mr M were probably not aware that their application to the lender had been declined on 16 June. They accept that this ought to have been communicated to Ms B and Mr MService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4322131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.