Nationwide Building Society

Financial Ombudsman decision DRN-4322068 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr C complained about what happened when he applied for a Nationwide Building Society mortgage. He said his application took far too longMortgage administration

He said his application took far too long, and caused him a great deal of stress. He was also unhappy about his customer journey, and what happened when he complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4322068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.