Barclays Bank UK PLC

Financial Ombudsman decision DRN-4321956 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

He complains that Barclays Bank UK Plc wrongly closed his business bank account.Account closed or refused

I consider that Barclays was therefore wrong to close Mr W’s account “on a random date” (as Mr W put it) and without prior warning.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4321956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.