MONZO BANK LIMITED
Financial Ombudsman decision DRN-4321521 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,539redress stated in the decision
Mon Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
Mr T complains that Monzo Bank Ltd did not refund a series of payments he lost as part of a scam.APP scam refund refused
Monzo had concerns about the conduct of the account and made the decision to freeze it and eventually close the account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4321521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.