National Westminster Bank Plc

Financial Ombudsman decision DRN-4318749 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

Mr D complains that National Westminster Bank Plc unfairly closed his account without providing an explanation or warning.Account closed or refused

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4318749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.