Nationwide Building Society

Financial Ombudsman decision DRN-4318583 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

it has closed her accountsAccount closed or refused

Miss C complained further that Nationwide had failed to take account of her disability, namely her mental health problems when dealing with her complaints and closing her accounts.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4318583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.