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Wirecard Card Solutions Limited

Financial Ombudsman decision DRN-4318317 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Pockit restricted Mr D’s account in August 2020.Funds blocked or frozen

Pockit should have progressed its review quicker as it blocked the account in August 2020 but didn’t start its review until late December 2020.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4318317.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.