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Nationwide Building Society
Financial Ombudsman decision DRN-4317028 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Nationwide went on to say that as the relationship between them had broken down irretrievably it was closing his accounts and gave him two months’ notice.Account closed or refused
He also complains that it failed to provide reasonable adjustments for him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4317028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.