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MBNA Limited
Financial Ombudsman decision DRN-4316902 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
It didn’t provide one, either through section 75 of the Consumer Credit Act 1974, or through the chargeback processCard dispute or chargeback
MBNA offered Mrs J £50 for how it progressed things. Our investigator considered this should be increased to £150, as there were then further delays.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4316902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.