Citibank UK Limited
Financial Ombudsman decision DRN-4315294 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
Citibank applied a block to Mr W’s account on 19 December 2022Funds blocked or frozen
I require Citibank to remove all adverse information registered on Mr W’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4315294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.