TSB Bank plc

Financial Ombudsman decision DRN-4314340 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr A authorised a payment for £9.50 to a bus company in September 2022 using his TSB payment card.Card dispute or chargeback

TSB noted that it had made an error in terms of updating Mr A’s address, so it offered £75 compensation in recognition of the distress and inconvenience caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4314340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.