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London Community Credit Union Limited

Financial Ombudsman decision DRN-4313844 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

I’m satisfied that those transactions reported by Miss B were unauthorised for the purposes of this complaint.Unauthorised transaction

LCCUL caused Miss B additional stress and inconvenience and should now pay her £100 for the impact of their handling of her situation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4313844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.