Nationwide Building Society

Financial Ombudsman decision DRN-4311547 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

NBS wrote again giving notice that they were going to start legal action as his account was in arrears.Treatment in financial difficulty

Mr M complains that Nationwide Building Society (NBS) won’t accept a Promissory Note to redeem his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4311547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.