Clydesdale Bank Plc
Financial Ombudsman decision DRN-4310736 Not upheld
Not upheldoutcome, as published by the Ombudsman
£155redress stated in the decision
Tue Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains Clydesdale Bank PLC trading as Virgin Money (Virgin) provided poor customer service when he tried to change his banking arrangements.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4310736.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.