Barclays Bank UK PLC

Financial Ombudsman decision DRN-4310722 Upheld

Upheldoutcome, as published by the Ombudsman

£491redress stated in the decision

Thu Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays made an error when it used the wrong mortgage balance to calculate Ms K’s monthly payments.Mortgage administration

I also think that Barclays took too long to explain what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4310722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.