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Halifax Limited
Financial Ombudsman decision DRN-4310320 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Halifax acted unfairly when it increased Miss O’s overdraft to £500 on 15 July 2018Irresponsible lending
Reworking Miss O’s current overdraft balance so that all interest, fees and charges applied after the increase on 15 July 2018 are removedCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4310320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.