Lloyds Bank PLC

Financial Ombudsman decision DRN-4309812 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC misled him about an account fee which meant his account became overdrawn.Charges and fees

I accept Lloyds was unable to tell Mr C why his account entered into an unarranged overdraft. I appreciate why Mr C says Lloyds ought to have been able to tell him the answer to that question.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4309812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.