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UCB Home Loans Corporation Ltd

Financial Ombudsman decision DRN-4309747 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

He’s concerned about the impact of a payment deferral and whether UCB re-calculated his payments accurately, including whether it has fairly charged the interest rate.Interest and rates

It accepts that this was an error – it hadn’t recorded the second deferral period correctly on its systems, so his loans were wrongly treated as being in arrears rather than an agreed deferral for the period August to October 2020.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4309747.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.