NewDay Ltd

Financial Ombudsman decision DRN-4309604 Upheld

Upheldoutcome, as published by the Ombudsman

£2,021redress stated in the decision

Tue Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

he complained to NewDay who raised a chargeback, but which was defended by Firm T, so NewDay didn't take it forward.Card dispute or chargeback

I’m satisfied he reasonably relied on misrepresentations by Firm T’s representative when booking for October 2021Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4309604.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.