HSBC UK Bank Plc
Financial Ombudsman decision DRN-4307065 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
P complains HSBC UK Bank Plc unfairly closed its business accountAccount closed or refused
Miss H also says HSBC continued to address correspondence to her deceased business partner.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4307065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.