Nationwide Building Society

Financial Ombudsman decision DRN-4306410 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Nationwide decided to close the account immediately.Account closed or refused

Mr B has said that he has a gambling addiction and that it should have been clear to Nationwide from how he was using his account that he was likely to be in financial hardship, as a result of a gambling problem and that he was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4306410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.