National Westminster Bank Plc

Financial Ombudsman decision DRN-4305860 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms G complains that National Westminster Bank Plc put a stop on her account and closed it down.Account closed or refused

Ms G’s response hasn’t changed my view and my final decision and reasoning remains the same as in my provisional decision.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4305860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.