Nationwide Building Society

Financial Ombudsman decision DRN-4305788 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr and Mrs H complain that Nationwide Building Society unfairly declined to port their mortgage.Mortgage administration

Mrs H says Nationwide has a duty of care as she’s a single mother and it’s discriminatory to treat her differently to an employed person. She says the Government offered different levels of support to the self-employed, than that given to employed people.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4305788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.