Moneybarn Limited
Financial Ombudsman decision DRN-4300800 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mr M complains about how Moneybarn No. 1 Limited reported his arrears on his credit file.Credit file reporting
he was in financial difficulties, due to his wife having developed serious illnesses as a result of long covid. This meant that she was no longer working, and Mr M had become the main carer for his wife and disabled children.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4300800.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.