HSBC UK Bank Plc
Financial Ombudsman decision DRN-4297547 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Bereavement and power of attorney
In the Ombudsman’s words
HSBC has now put a freeze on the account so no money can be taken out or paid in.Funds blocked or frozen
if Mr P doesn't have the mental capacity to run the account, an application will need to be made to the Court of Protection to appoint someone to act on Mr P's behalf.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4297547.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.