NewDay Ltd

Financial Ombudsman decision DRN-4297504 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

Mr L complains that NewDay Limited, (trading as Aqua) won’t refund him for transactions’ he says he didn’t make or authorise totalling just under £400.Unauthorised transaction

Mr L also complains that NewDay increased his credit limit without his knowledge.Product mis-sold

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4297504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.