Danske Bank A/S

Financial Ombudsman decision DRN-4296497 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Danske Limited trading as Danske Bank should provide details of the two-year fixed interest rate products Mr F and Mrs F could have taken out if they’d applied at the end of May 2022 and put the rate in place with effect from 1 July 2022.Interest and rates

Mr F and Mrs F complain that the actions of Danske Limited trading as Danske Bank caused them to miss out on a favourable fixed term interest rate product for their rental property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4296497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.