Barclays Bank UK PLC

Financial Ombudsman decision DRN-4296125 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

As regards Ms B's assertion that Barclays should have frozen the accountFunds blocked or frozen

Clearly if someone is suffering economic or financial abuse and the Bank is aware of that, there should be procedures it could put in place.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4296125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.