Clydesdale Bank Plc
Financial Ombudsman decision DRN-4295626 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Ms L complains that she was not able to gain access to her ISA accountIdentity checks and access
Ms L complained to Virgin Money about her issues receiving the OTP, the delays she experienced waiting to discuss her complaint and her frustrations with their online chat help system.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4295626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.