Barclays Bank UK PLC

Financial Ombudsman decision DRN-4295150 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays said it hadn’t made a mistake and that it wouldn’t be removing the marker. It had asked Mr F about credits received to his account that had been reported as fraudulently obtained. It had closed his account in line with its terms and conditions.Account closed or refused

Mr F complains that Barclays Bank UK PLC registered a marker about him at CIFAS, the national fraud database when it closed his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4295150.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.