Morses Club Limited
Financial Ombudsman decision DRN-4294553 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Update Mrs G’s credit file to show the loan has been partially settledCredit file reporting
taking the individual circumstances that Mrs G loan account is closed without any further payments being made by her to Morses.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4294553.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.