Barclays Bank UK PLC

Financial Ombudsman decision DRN-4293211 Upheld

Upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Wed Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC unfairly closed his accounts.Account closed or refused

Barclays has provided systems evidence to show an “Extra Care” note was attached to Mr A’s customer profile and explained that instead of taking the decision to close his account, branch staff should’ve referred his case to a specialist support team that works with vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4293211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.