Barclays Bank UK PLC

Financial Ombudsman decision DRN-4293132 Not upheld

Not upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs P have complained about the service they received from Barclays Bank UK PLC trading as Woolwich when the term ended on their mortgage.Mortgage administration

Unhappy with the service they were receiving Mr and Mrs P raised three separate complaints over the period in question.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4293132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.