Santander UK Plc
Financial Ombudsman decision DRN-4293035 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£47redress stated in the decision
Wed Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs N complains that Santander UK Plc have held her liable for cash machine (ATM) withdrawals which she says she didn’t make or otherwise authorise.Unauthorised transaction
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4293035.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.