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National Westminster Bank Plc
Financial Ombudsman decision DRN-4291464 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr F complains that the fixed interest rate deal he chose with National Westminster Bank Plc was never applied to his mortgage.Mortgage administration
He said NatWest told him something had gone wrong, and encouraged him to complain, but then refused to sort things out for him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4291464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.