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TSB Bank plc
Financial Ombudsman decision DRN-4290881 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr and Mrs F complain that TSB Bank plc treated them unfairly when it took action for possession in 2018 and when it declined their offers to settle the mortgage debt in 2022.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4290881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.