OneSavings Bank Plc
Financial Ombudsman decision DRN-4290692 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mrs H and Mr H complain about the service OneSavings Bank Plc trading as Kent Reliance (OSB) provided when they applied to re-mortgage.Mortgage administration
Mrs H and Mr H felt OSB had acted deliberately or lacked resources. They wanted OSB to reimburse the wasted fees they’d incurred, Mr H’s loss of income and the additional costs of their mortgage as they missed out on the fixed rate deal OSB had offered themService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4290692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.