Metro Bank PLC

Financial Ombudsman decision DRN-4290545 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Metro Bank PLC closed his accounts without letting him knowAccount closed or refused

Metro has accepted it made a mistake and has agreed to pay £75 compensation for any trouble and upset giving Mr G wrong information caused Mr G and Miss GService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4290545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.