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Together Personal Finance Limited
Financial Ombudsman decision DRN-4290232 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mrs B complains that the balance on her second charge mortgage with Blemain Finance Limited, trading as Together, is higher than it should be, and includes fees and charges which should have been refunded.Charges and fees
Together said the loan balance was higher than expected because of charges and additional interest added over the years due to late or missed payments.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4290232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.