MONZO BANK LIMITED
Financial Ombudsman decision DRN-4288911 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft and increasing her limit to something she couldn’t afford.Irresponsible lending
She says the fees and charges applied to her account made her financial position worse.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4288911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.