Barclays Bank UK PLC

Financial Ombudsman decision DRN-4288587 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

failed to properly support him after he fell into difficulties meeting repayments for his Bounce Back LoanTreatment in financial difficulty

Barclays accepted it charged the £8 fee when it shouldn’t have and refunded those chargesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4288587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.