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Financial Ombudsman decision DRN-4288479 Upheld

Upheldoutcome, as published by the Ombudsman

£413redress stated in the decision

Wed Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

I consider these payments to be unauthorised.Unauthorised transaction

Mr Y raised concerns about the general service he’d received including poor communication around timescales involved in the investigation of his disputed transactionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4288479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.