Nationwide Building Society

Financial Ombudsman decision DRN-4286937 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Fri Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Miss H is unhappy with the length of time it’s taken for Nationwide Building Society to remove her from an account she held jointly with her now ex-partner.Account closed or refused

Nationwide’s failure to remove her from the account promptly has negatively affected her scoreCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4286937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.