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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-4285931 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr J complained to very when they began charging him interest on the £613.82 interest payment they’d added to his account.Charges and fees

Mr J complains Shop Direct Finance Company Limited trading as very have continued to charge him interest on a Buy Now Pay Later (BNPL) purchase he says they said they wouldn’t.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4285931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.