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American Express Services Europe Limited

Financial Ombudsman decision DRN-4285688 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Interest and rates

In the Ombudsman’s words

AESEL said it was dormant, as no transactions had taken place on the account for over 12 months... the card was cancelled.Account closed or refused

AESEL that in respect of Card 2 it was increasing the interest rate on the card following a review of his account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4285688.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.