Citibank UK Limited
Financial Ombudsman decision DRN-4285646 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Citibank raised a chargeback but this was unsuccessful.Card dispute or chargeback
Citibank’s customer service could have been better and it should pay £150 compensation for this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4285646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.