National Westminster Bank Plc

Financial Ombudsman decision DRN-4284851 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mr S has complained that he’s been unable to get a new preferential interest rate product on his mortgageMortgage administration

I understand that Mr S would like more information about what his former partner said and when, but that isn’t something either we or NatWest can tell him as it relates to his former partner’s personal data, so isn’t disclosable without the former partner’s consent.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4284851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.